Privacy Policy
Privacy Policy
Effective Date: October 12, 2026
1. Introduction
Welcome to our shop! Your privacy matters to us. We do not sell personal information. We use customer information primarily to process, fulfill, ship, and support orders, and for related business, legal, security, and recordkeeping purposes described below.
This Privacy Policy explains what personal information we may collect through our Big Cartel store, how we use it, the service providers with whom we may share it, how long we may retain it, and how you may contact us with privacy questions or requests.
2. Information We Collect
When you place an order or contact us, we may collect:
● Name: To identify the customer and delivery recipient.
● Email address: To send order-related communications and respond to questions.
● Shipping address: To prepare shipping labels and deliver your order.
● Billing address: If required by a payment processor or for payment verification.
● Phone number: If you provide one or if a payment, shipping, or customs service requires it.
● Order information: Products purchased, order total, transaction details, and related communications.
● Payment-related information: Information processed by Stripe or PayPal in connection with your payment.
We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.
Payments are processed by Stripe or PayPal. We do not intentionally collect or store your full payment card number. However, payment processors may collect and retain payment information under their own privacy policies and legal obligations.
Because our store is hosted on Big Cartel, Big Cartel may also collect technical or usage information, such as information related to cookies, website functionality, security, and visitor activity. The information collected depends on Big Cartel’s services, settings, and applicable policies.
3. How We Use Your Information
We may use personal information to:
● Process, confirm, and fulfill purchases.
● Prepare, package, and ship products.
● Create shipping labels and provide information needed for delivery.
● Send order-related communications, including confirmations, shipping updates, and responses to questions.
● Address returns, refunds, payment issues, shipping problems, disputes, and customer-service requests.
● Maintain business, financial, tax, and transaction records.
● Detect, prevent, or address fraud, misuse, security incidents, or other unlawful activity.
● Comply with applicable laws, regulations, legal processes, or government requests.
We do not sell personal information or use it for our own targeted advertising. We do not use customer email addresses to send promotional emails or newsletters unless we later obtain any consent required by applicable law.
4. Who We Share Your Information With
We may share personal information when reasonably necessary to process payments, operate our online store, fulfill and deliver orders, provide customer support, comply with legal obligations, or protect our rights and security.
Big Cartel
Our online store is hosted on Big Cartel. Big Cartel provides the platform through which customers browse products and place orders and may process customer, order, and technical information to provide and secure its services.
Big Cartel’s handling of information is described in its privacy policy:
https://www.bigcartel.com/resources/policies/privacy-policy
Stripe
We use Stripe to process certain payments. Stripe may process payment, contact, transaction, device, and other information needed to complete, verify, secure, or manage a transaction.
Stripe’s privacy policy is available at:
https://stripe.com/privacy
PayPal
We offer PayPal as a payment option. If you choose PayPal, PayPal may process payment, contact, transaction, fraud-prevention, security, and compliance information under its own privacy practices.
PayPal’s privacy information is available at:
https://www.paypal.com/us/privacy-center/privacy-principles
Pirate Ship
We use Pirate Ship to purchase shipping labels and prepare orders for shipment. We may provide Pirate Ship with information needed to create and manage a shipping label, such as the recipient’s name, shipping address, and other shipping details.
United States Postal Service (USPS)
We ship orders through USPS. We may provide USPS with the name, address, and other information needed to transport and deliver a package.
International Shipping
We offer international shipping. For international orders, shipping information may be processed by shipping providers, postal operators, customs authorities, and other parties involved in transporting or importing the package.
Additional information may be required for customs, import, delivery, or other legal purposes. International recipients may also be subject to the privacy practices and laws of the countries involved in delivery.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is required by law, legal process, or a valid government request, or is reasonably necessary to prevent fraud, address security issues, protect our rights or property, resolve disputes, or protect the safety of individuals.
We do not sell customer information to third parties.
5. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
We retain transaction and order data for a period of up to 7 years to comply with tax, accounting, and corporate recordkeeping obligations.
Order and payment-related information may remain stored by Big Cartel, Stripe, PayPal, Pirate Ship, USPS, or other service providers according to their own retention policies. We do not control those providers’ retention practices.
We may retain certain records even after a deletion request when retention is reasonably necessary to comply with law, complete a transaction, establish or defend legal claims, prevent fraud or security incidents, or maintain required business records.
When information is no longer reasonably necessary for these purposes, we will take reasonable steps to delete it or make it no longer identifiable, where feasible and appropriate.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical measures appropriate to the nature of the information and our business to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We rely on established third-party providers to host our store, process payments, and ship orders. No method of transmission or storage is completely secure, and we cannot guarantee the security of information processed by us or by third-party providers.
7. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
● Request access to personal information we hold about you.
● Request correction of inaccurate or incomplete information.
● Request deletion of personal information, subject to applicable exceptions.
● Ask questions about how we collect, use, or share personal information.
● Object to or restrict certain processing, where applicable.
● Request a copy of certain information in a portable format, where applicable.
To submit a privacy request, email:
Please provide enough information for us to understand and respond to your request. We may need to verify your identity before responding. We will review and respond to requests as required by applicable law. Some requests may be denied or limited where an applicable legal exception applies.
We may not be able to directly delete or change information controlled by Big Cartel, Stripe, PayPal, Pirate Ship, USPS, or another service provider. You may also need to contact the relevant provider regarding information it controls.
8. Cookies and Website Technology
Big Cartel and its service providers may use cookies or similar technologies to support essential website functions, such as shopping-cart operation, security, preferences, and website performance.
Depending on the store’s configuration and the services used, Big Cartel or integrated providers may also collect technical or usage information. We do not intentionally use customer information for our own personalized advertising or marketing.
For more information about Big Cartel’s use of cookies and similar technologies, please review Big Cartel’s privacy materials.
9. Children’s Privacy
Our shop is not directed to children who are not legally able to make purchases under applicable law.
We do not knowingly request or collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
10. Third-Party Privacy Policies
Our shop relies on third-party services to host the store, process payments, prepare shipping labels, and deliver purchases.
Those providers may collect, use, disclose, and retain information under their own privacy policies and legal obligations. We encourage you to review the privacy policies of Big Cartel, Stripe, PayPal, Pirate Ship, and USPS.
This policy describes our practices and does not control the independent privacy practices of third-party providers.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, the services we use, or applicable legal requirements.
When we make changes, we will post the updated policy on our website and revise the Effective Date above. We encourage you to review this policy periodically.
12. Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact us at:
Email: [email protected]
We will make reasonable efforts to review and respond to privacy inquiries in accordance with applicable law.